Capital Bank signs a proven solution to deploy the humanoid robot “Pepper”


Proven Solution, a leading Proven Arabia company, announced that one of Jordan’s premium financial institutions, Capital Bank, has chosen Proven Solution to strengthen its digital innovation and footprint in the banking industry. Proven Solution mainly offers solutions powered by artificial intelligence (AI), robotics, virtual and augmented reality.

With the latest project, the tech company will deploy its robot management system, PRoMS (an advanced, in-house technology solution), to drive customer success, improve customer experience, and elevate banking across multiple verticals.

According to Capital Bank, the project aims to create a reliable and secure banking system for its customers by taking advantage of the PRoMS software offered by Proven Solution. This includes the deployment of Pepper, a social humanoid robot, as part of its retail banking team. The association also marks the first time that a bank in Jordan has integrated an AI-enabled robot into its main branches to improve the customer experience.

Pepper, armed with PRoMS technology, will assist customers by providing support and information related to banking services. Pepper’s multilingual feature will allow customers to access support in English and Arabic.

“We are proud that Capital Bank has chosen Proven Solution to accelerate its digital transformation initiatives. As the first bank in Jordan to implement our robotic management platform, Capital Bank is transforming its banking operations to improve the customer experience. Our team has worked hard on this project, which goes beyond streamlining administrative tasks to increasing the level of quality of service for clients. We are excited to see Capital Bank adopt our technologies and are honored to facilitate this experience for their clients, ”said Zaid Al Mashari, Group CEO, Proven Arabia.

Mohammed Othman, Head, Consumer Banking, Capital Bank, added: “Capital Bank’s introduction of this innovative first-of-its-kind technology into the Jordanian banking sector aims to provide our customers with the most advanced banking services that add tremendous value. to their daily banking transactions. and meets their ever-increasing expectations. Capital Bank has made giant strides in implementing its digital transformation strategy and continues to launch innovative financial solutions that aim to transform the banking sector in Jordan.

Capital Bank plans to feature Pepper at its promotional events. The bank has deployed four robots in its key branches, to interact with customers and assist them during their branch visits, thereby reducing wait times and improving the overall user experience through the benefits of automation.

Click below to share this article